Address Books
I can't find one of my address books. How can I get
it back?
The menu commands File/Close Book actually hide the selected
address book. Try clicking File/Open Book to retrieve a "missing"
address book. The other likely explanation is the missing
address book is out of view. Scroll left and right through
your address books using the arrow buttons located to the
right of the address book tabs.
How do I move addresses from one address book to
another?
It's drag-and-drop. Click on an address, then click-and-drag
it up to the tab of the desired address book. Release your
mouse button and the address will be copied to that address
book. View the QuickTime
movie.
Why can't I edit addresses in the Novell GroupWise
Address Book?
It's a system address book managed by Wendy Siemers (x-1583).
My favorite address book is the last one on the right
and I have to scroll to see it. Can I re-order the tabs for
my address books?
The Novell GroupWise Address Book will always be the left-most
book. However, you can re-order all other address books. Choose
the desired address book by clicking its tab. Click File/Close
Book. Click File/Open Book. The Open Address Book dialog box
will appear. Double-click the address book you just closed.
It will reappear as the second address book from the left.
Repeat this procedure with other address books until you have
the order you desire. View
the QuickTime movie.
I'm confused by my e-mail address. Should it end
with @isd742.org, @isd742.net or @stcloud.k12.mn.us?
Our address scheme is firstname.lastname@isd742.org. That's
what should show on your business card and that's the addressing
scheme you should share with all your correspondents. However
. . .
Our address scheme used to be firstname.lastname@stcloud.k12.mn.us.
That method still works.
You will have e-mail replies using firstname.lastname@isd742.net.
The Novell GroupWise System Address Book also uses isd742.net.
The .net version of your address provides functionality within
our e-mail system and network.
One of my addresses is dimmed and I can't do anything
with it?
Look in the Address List -- the staging area on the far-right
side of an address book. Delete the address from the Address
List and you'll be able to edit it or move it.
My Address List area is missing. How do I get it
back?
The tall, skinny box on the right side of an address book
is called the Address List area. Click the Close List button
to hide it and the Address List button to display it.
How do I make an e-mail that goes to a group of people?
GroupWise calls these distribution lists "groups."
See our Groups FAQ for details or view
the QuickTime movie.
Can I share addresses with other people?
You can export addresses for other District 742 GroupWise
users to import. With an address book open, hold down your
Ctrl key, then click to select the addresses you want to share.
Click File/Export. When the Export Question dialog box pops
up, choose Selected Items. Name the resulting .NAB file and
then save it to your H:\ drive, building pool folder or a
floppy disk. Your colleague will need to open the desired
address book in GroupWise, click File/Import, then double-click
the .NAB file you shared.
Can I share an entire address book?
Address book sharing is a great way to streamline communication
within a workgroup. For example, our social workers have a
shared address book managed by Dave Gunderson and Oak Hill
has a shared address book managed by Linda Hollenkamp. Call
Jeff Wood at x-1525 and he'll walk you through the process
over the phone.
Can I edit the columns in my address books?
You can delete any column (Fax Number, for example) by dragging
the column heading toward the center of the window. Release
your mouse button and that field is no longer displayed. You
can rearrange the columns by dragging them horizontally in
either direction. Release your mouse button and the column
will be displayed wherever you dropped it. If you accidently
delete a column, you can right-click any column heading to
see a list of available columns.
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How do I open an attachment?
Files attached to an e-mail message appear below the body
of the message. Double-click the attachment icon. Or, right-click
the attachment icon and choose from the following options:
View Attachment, Open With, Save As or Print.
The attachment called Mime.822 is unreadable. How
can I fix that?
The Mime.822 attachment is a piece of functionality GroupWise
needs in certain circumstances. Just ignore it.
Can I save more than one attachment at a time?
With the desired message open, click File/Save As. Holding
your Ctrl key down, click on the attachments you want to save.
Use the Browse button to choose the location where you want
the attachments saved, such as your H:\ drive. Click the Save
button. View the QuickTime
movie.
Why won't MS Word launch when I double-click an MS
Word attachment?
You probably need to change a user preference. Click Tools/Options/Environment
and then click the General tab. In the Attachments area in
the lower-right corner, choose the Open Item option.
Alternatively, you can right-click any attachment and then
choose Open. If you have the associated software, it will
launch and display the attachment.
Why do AppleWorks/ClarisWorks
attachments look garbled?
The built-in GroupWise attachment viewer does not display
AppleWorks or ClarisWorks documents correctly. Change a user
preference, however, and your copy of AppleWorks/ClarisWorks
will launch and display the attachment perfectly. Click Tools/Options/Environment
and then click the General tab. In the Attachments area in
the lower-right corner, choose the Open Item option.
Alternatively, you can right-click any attachment and then
choose Open. If you have the associated software, it will
launch and display the attachment.
What does the envelope icon in the attachment area
mean?
It is a forwarded message. Double-click to open it. Depending
upon how many times the message has been forwarded, you may
need to keep opening several layers worth of envelope icons
by double-clicking.
Are there other ways to attach files to a message?
You can drag-and-drop a file on to a message. You can also
attach a file by right-clicking it. When the pop-up menu appears,
choose Send To/GroupWise recipient.
Are there limits to how many files I can attach?
The maximum mail message size, including any attachments,
is 3 MB. What does 3 MB mean? A four-paragraph, plain-text
emailis typically 2 KB, or 0.00195 of a MB. A plain-text e-mail
with an attached four-page MS Word document containing images
might be 0.97043 of a MB. A plain-text e-mail with a large
attached photo and MS Word document attached might run 2.8
MB.
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How do I create a recurring meeting for the entire
school year?
Create a Posted Appointment as you normally would. Before
clicking the Post button, click Actions/Auto-Date. There are
three different methods. For detailed instructions, use the
Help built into GroupWise, read pages 59 - 66 in the GroupWise
5.5 User's Guide, or view
the QuickTime movie.
How do I reschedule an appointment to a different
day?
In Day view, click-and-drag the appointment to a different
time during that day. Or, click-and-drag the appointment to
a different day on the small monthly calendars located to
the left of the Appointment area. Or, in Week view click-and-drag
the appointment to another day and time during the week. View
the QuickTime movie. View
the QuickTime movie.
How do I do a Busy Search?
Busy Search takes the guesswork out of scheduling meetings
because you find common open times in people's schedules.
See pages 50 - 52 in the GroupWise
5.5 User's Guide or your built-in GroupWise Help for details.
Why doesn't an alarm sound prior to each appointment?
Because of the additional network traffic it would create,
GroupWise Notify has not been installed as an automatic feature.
How can I change the font face, font style and font
size in my printed GroupWise calendar pages?
Click File/Print Calendar, choose a calendar style, then
click the Content tab. Click the Font button to see the Font
dialog box.
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How can I delete items in my folders?
You should periodically delete unneeded messages in your
Mailbox and Trash. To select multiple messages for deletion,
hold your Ctrl key down as you click. Press your Delete key
and the selected messages will go to the Trash. View our Folder
Clean-up tutorial.
Can I store old or infrequently used items somewhere?
Use the GroupWise archive feature to move items from your
Mailbox or Cabinet folders to your Home folder (H:\ drive).
View our Archiving tutorial.
How do I make folders?
You can create folders in your Cabinet, then drag-and-drop
e-mail messages from your Mailbox into them. Click File/New/Folder,
then use the three-step wizard. Make sure to use the Up, Down,
Right and Left buttons in step 2 to place your folder where
you want it.
What do all those icons in my Mailbox mean?
View our GroupWise
icons PDF for a description of the nearly 50 icons used
in GroupWise folders.
How does the Trash folder work?
By default, a message will stay in your Trash for three days.
On the fourth day it will be deleted. You can drag messages
in and out of the Trash.
My Sent Items folder is gone.
How do I get it back?
Look in all your folders to see if you accidentally dragged
it inside another folder. If it can't be found, click Edit/Folders/New,
then select Find results folder, Predefined results folder
and Sent Items. Click the Next button. Position your new Sent
Items folder with the Up, Down, Right and Left buttons, then
click Finish. View
the QuickTime movie.
Why do messages in my Sent Items folder look different
than those in my colleague's Sent Items folder?
The difference is a user preference setting. Click Tools/Options/Environment.
Select the General tab. In the Sent Items area on the right,
select Open Item.
What is the Work In Progress folder?
If you are interrupted while creating a message you can click
File/Save Draft and the message will be stored in the Work
In Progress folder. Closing GroupWise or turning off your
computer will not affect the message. At a later time you
can go into the Work In Progress folder, complete the message
and send it or post it.
How can I organize my Cabinet folders alphabetically?
Cabinet folders can be placed in alphabetical order when
they are created, using the Up, Down, Right and Left buttons.
To alphabetize folders after they are created, right-click
the Cabinet icon and then choose Sort Subfolders. This feature
is new in GroupWise client version 6.0.4. If this feature
is not available, contact your media specialist or building
technical representative so Technical Services can update
your client. View a visual
of the Sort Subfolders feature.
How can I delete multiple messages from My Mailbox?
Cleaning up any folder is easy. While holding down your Ctrl
key, click the desired messages and then press the Delete
key on your keyboard. View
the QuickTime movie.
Can I sort within folders?
Try sorting by Name, Subject or Date -- the columns commonly
found in any folder. For example, right-click on the Name
column heading and then choose Sort Ascending. Messages will
be sorted alphabetically, A to Z. For example, all messages
from Jeff Wood will be grouped together.
Can I search for a particular e-mail in GroupWise?
Try speed-surfing through a folder using QuickViewer, the
button with the spectacles, available on the toolbar. Or,
search using the Find tool, the button with the magnifying
glass, available on the toolbar.
Can I search within a message?
Click Edit/Find Text. The Find What box will appear. Use
it to find a particular word or phrase.
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How can I make a group?
Click-and-drag addresses from any address book into the tall,
skinny Address List area on the right. Click the Save Group
button located in the bottom-right corner. Name the group,
choose the address book in which you want the group saved
and then click the OK button. Delete the addresses in the
Address List area. View
the QuickTime movie.
TIP: If you're creating a group for work purposes, use the
addresses in our system address book, the Novell GroupWise
Address book.
Why aren't two members of one of my groups receiving
my messages?
If you get bright-red "undeliverable" messages
in your Mailbox, chances are something is wrong with the e-mail
addresses. Carefully examine each recipient's address. Perhaps
the name is spelled incorrectly or the dot before .com, .net,
.org, or .edu is missing.
Can I share a group with a colleague who uses GroupWise?
Select the address book that contains the group. Click on
the desired group to select it. Up in the menu, click File/Export.
When the Export Question dialog box appears, choose Selected
Items. Name the resulting .NAB file and save it to your H:\
drive, building pool folder or a floppy disk. Your colleague
will need to open the desired address book in GroupWise, click
File/Import, then double-click the .NAB file you shared.
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Can my name, job title and phone number automatically
appear at the bottom of every message I send?
You can have your Signature appear on every message or be
prompted to add your Signature with a click. Click Tools/Options/Environment.
Select the Signature tab. Check the Signature checkbox. Type
the text you want to appear in your Signature. On the right,
choose either Automatically add or Prompt before adding. View
the QuickTime movie.
How can I filter out unwanted junk mail?
Media Services installed a network-wide, anti-spam solution
in Fall 2003. Technicians are improving the software's ability
to discriminate between desirable mail and unsolicited mail,
which is a very difficult task. The goal is to reduce the
amount of junk e-mail without disrupting your work-related
messaging.
Why do e-mails from my Hotmail friends have no message
in them?
GroupWise has some difficulty translating messages from users
of Hotmail. Look for an attachment called Part.000. Right-click
it and then choose View Attachment. You should see the body
of the message. If you experience problems with messages from
certain correspondents, encourage them to send plain-text
messages.
Why do messages from SCSU staff sometimes print badly?
If Outlook users at SCSU choose an unusual font, our printers
may not be able to cope. In a recent e-mail to us, an SCSU
user used a font called Batang. The message displayed perfectly
in GroupWise, but printed unintelligibly. If you experience
problems with messages from certain correspondents, encourage
them to send plain-text messages.
How do I know when someone has opened a message from
me?
Click Tools/Options/Send. Select the Mail tab. In the Return
notification area at the bottom, select the Mail Receipt option
under When opened.
My colleague gets HTML e-mail messages. Why don't
I?
GroupWise supports media-rich HTML
e-mail if your computer has the Internet Explorer (IE)
browser. GroupWise must be installed after IE and the HTML
support featured must be checked during installation. Talk
to Jeff Wood (x-1525) or your building technician for details.
Shouldn't an alarm sound and a dialog box appear
when I get a message?
Because of the additional network traffic it would create,
GroupWise Notify has not been installed as an automatic feature.
Is there a Spell Check tool?
You can launch Spell Check each time you compose a message
(Tools/Spell Check) or you can have it automatically launch
when you click the Send button. To set your preference, click
Tools/Options/Environment. Select the General tab. Look near
the bottom for a checkbox labeled Check spelling before send.
What purposes do the Font, Bold, Underline and Italic
buttons serve?
You can change font face, font size, font color, font weight
and other text attributes using these buttons. GroupWise users
will see your fancy formatting if you send the message using
our Novell GroupWise Address Book.
My Mailbox is very full. How can I find a particular
message?
See the sorting and searching folders answer in our Folders
FAQ.
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I don't understand the buttons on the GroupWise toolbar?
Hover your mouse pointer over a button and pop-up text will
identify that button. Or, permanently add text descriptors
to the toolbar buttons by right-clicking on an open area of
the toolbar and then choosing Properties. The Toolbar Properties
dialog box will appear. Click the Show tab and then choose
the Pictures and text option.
Can I change the order of my Toolbar buttons?
Absolutely. Right-click on an open part of the Toolbar to
launch the Toolbar Properties dialog box. Click the Customize
tab. Your Toolbar buttons are now editable. Drag-and-drop
buttons to any location on the Toolbar.
My appointments are gone from the Calendar? Where
did they go?
In your Calendar, switch to Week view or Day view. Check
to make sure the Appointments button -- located beneath the
Day view and Week view tabs -- is depressed. If this doesn't
display your appointments, call Wendy Siemers at x-1583.
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